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Car Rental Terms

Local Terms: Greece

Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.

Payment

The following forms of payment are generally accepted in Greece
All major Credit cards - Visa, Diners, MasterCard, Amex 

ACCEPTED: American Express, MasterCard, Visa, Diners
NOT ACCEPTED: Pre-paid credit cards, Laser, Maestro, debit, or Switch cards
A valid credit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of 700-1200 Euro (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

 

Driver and Licence Requirements 

All  driving licences which have been issued within the European Community will be accepted.
International driving licences (IDP)   will be accepted.

All National driving licences in Roman Alphabet and in a credit card format that are subject to the list of contracting parties to the convention on road traffic in Vienna, will be accepted
All other National driving licences must be accompanied by a valid International Drivers Permit in Roman Alphabet

Minimum age 23 years, maximum age 75 years.
Drivers must  have held a full licence for a minimum of 1 year.
Drivers must also show their passport on collection as additional proof of identity.

Car types

Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars menthioned are simply typical examples of the size, specifications and performance applying to that car group.
 

State/Border Restrictions

Vehicles are NOT permitted to be taken out of Greek borders.
 

One-way Rentals

One way rentals are allowed between specific stations with an extra charge.
 

Collection Time

Your vehicle will only be held available for up to two hours after the agreed collection time, you must contact us if you will arrive after this time.
 

Included in your booking cost:

  • Mileage Allowance
    The Vehicle is provided with an unlimited Kilometer / Mileage Allowance.
  • Third Party Liability Insurance
    Third party motor liability insurance is provided in accordance with local legislation.
    More information is available locally.
  • Roadside Assistance
    24 hour roadside assistance is provided.
  • Taxes & Surcharges
    Your booking includes all local taxes and premium location fee.

Deposits

Deposit

The amount authorised/collected is generally the vehicle excess and the fuel deposit. The credit card will need to be in the name of the main or the additional driver.
 

Refunds

No credit will be given for the unused portion of the Rental Period.
 

Additional Drivers

Any additional drivers are arranged for and paid for locally and are not included in the basic rental price.
Additional drivers must present either passport or ID in addition to drivers licence.
Minimum/Maximum age restrictions apply.

 

Fuel

Fuel is paid by client and must return the vehicle with the same amount as he collected or the difference will be charged locally.
 

This is paid locally by you.

  • Fines and Penalties
    You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.
  • Out of Hours Charge
    Out of hours service between 21.00 to 07.30 o' clock are available with an extra charge of 26.04 euro.
  • Late Returns
    If the Vehicle is returned later than the time specified in the voucher, the supplier will apply a charge.

Special Requests

Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.
 

  • Baby / Child Seats
    Baby seats are available with an extra charge and must be fitted by a parent or guardian (Client must specify the age of baby).
  • Snow Chains
    Snow Chains are available with an extra charge
  • Navigation System
    Navigation System is available with an extra charge
  • Roof Racks
    Not available

Insurance

The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not Autounion car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Autounion car rental do not provide insurance cover of any kind in relation to the hire of the vehicle and are not liable for damages incurred in the event of an accident.
 

Car Group Sample Cars Excess amount
A CITROEN C1 €700.00
BA TOYOTA Yaris €700.00
B FIAT PANDA €700.00
BB OPEL Corsa €700.00
B1 VW Polo €700.00
CA HYUNDAI Accent €700.00
A1 Fiat 500c Cabrio 2 Doors €900.00
C FIAT Grande Punto €700.00
CAD Green Car-FIAT Grande Punto Diesel €700.00
D FORD Focus / HYUNDAI i30 5 Doors €900.00
D1 FORD Focus STW  5 Doors €900.00
DD CITROEN C4 4 Doors DIESEL €900.00
E1 TOYOTA Avensis  4 Doors €900.00
F NISSAN Micra AUT 5 Doors €900.00
F1D AUDI A3 AUT. 5 Doors €900.00
J SUZUKI Jimny 4x4 OPEN TOP 2 Doors €1200.00
J2 NISSAN QASHQAI DIESEL 4D €1200.00
J2A Audi Q3 AUT  4 Doors €1200.00
L BMW 5 AUT 5 Doors €1200.00
M VW CADDY  7 Seats €1200.00
MD NISSAN EVALIA 7 seats DIESEL €1200.00
M1 VW Transporter 9 Seats €1200.00
M1D DIESEL FIAT Scudo  Van 9 Seats €1200.00

Collision Damage Waiver (CDW) with excess amount

Is included in the booking cost and reduces your financial liability up to a maximum of :
€700.00 for car groupsA, BA, B, BB, B1, CA, C, CAD, 
€900.00 for car groups A1, D, DD, D1, E1, F, F1D and 
€1200.00 for car groups J, J2, J2A, L, M, MD, M1, M1D.
*Note: In case of accident, you must contact the police and report the incident immediatelly, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle

 

Full Damage Waiver (FDW)

FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:
€9,92 for car groups A,BA,B,BB,B1,CA,C,CAD
€13,64 for car groups A1, D, DD, D1, E1, F, F1D and
€19,84 for car groups J, J2, J2A, L, M, MD, M1, M1D

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental.

 

Wheels / Underside and Glass (WUG)

autoUnion Car rentals provides an optional insurance which covers damage to wheels, tires, underside of the car, glass or damages caused to the underside of the car as far as they were not done intentionally or as the result of negligence or oversight. This is available by paying the daily amount of €7,44 for all car groups

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental

 

Border Exit / Ferry insurance:

Vehicles can be taken, by ferry, to other parts of Greece only after coordination with the local station. However, the insurance provided does NOT cover ferry travel. Additional insurance which covers ferry travel is available upon collection of the car with an extra charge of €74,40 per rental.

 

Exceptions in CDW, FDW & WUG:

Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap,damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
Autounion car rental will not refund any telephone, taxi or hotel costs.
Autounion car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence,and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Theft Protection (TP)

Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediatelly, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess apply). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle.
 

Additional Insurances

Additional Insurances such as Ferry Insurance, WUG (wheels underside glass) are available to purchase.
 

Cancellation policy

24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.
 

Terms and Conditions and Prices are subject to change without notice.

Local Terms: CYPRUS

                        RENTAL VEHICLE AGREEMENT TERMS AND CONDITIONS

                                                                   2016-2018

 These Terms and Conditions and the rental document signed by you constitute the rental agreement between yourself and Y. Christodoulou & Sons Rent A Car Ltd representative of AutoUnion Car Rental .

You rent from us the car described on the rental document, which rental is solely a bailment for mutual benefit. You agree to the terms below, provided any such term is not prohibited by the law of a jurisdiction covering this rental, which case such law controls. “You” and “your” refer to the person who signs this agreement, “we”, “our” and “us” refer to   Y. Christodoulou & Sons Rent A Car Ltd. You also agree that you are not our agent for any purpose; and that you cannot assign or transfer your obligations.

 

  1. MINIMUM RENTAL CHARGE: The minimum rental charge is 1 day. Vehicles should be returned maximum 59 minutes later of the drop off time written and agreed on the rental agreement.  In a different case extra charges will apply for the hirer.

 

  1. RESERVATION LEAD TIME:
  1.     24 hours – 1st July to  October 31st
  2. 12 hours – Rest of period

 

  1. DRIVING LICENSE POLICY:
  1. For all categories:

A,B,B1,BA,BB,C,CA,D,D1,E1,J,DD,J2,M,M1 minimum age 21 years. Drivers between the age 21-25 will be charged € 5,00 per day - paid locally.

 

  1. Maximum age rate 69 years old for all car categories. 70 years and over will be charge €5.00 per day -  paid locally.
  2. Valid international or European Unions’ driving license for at least 12 months, Identity card or Passport.

 

 

  A. INSURANCES, EXTRAS AND SERVICES INCLUDED                                                                                               

 

  1. THIRD PARTY INSURANCE (Required by Law): - Free of charge.

Coverage limits:  

a) Third Party Bodily Injury or death up to €33.540.000

b) Third Party Property Damage €1.120.000    

 

  1. COLLISION DAMAGE (CDW): Covers the vehicle’s liability and fire with a deductible amount.

For car categories   A,B,B1,BA,BB,C,CA, €600, for D,D1,E1,J, €800, and for DD,J2,M,M1,  €1000.    

CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of Road Circulation Code. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.

Car group

Sample Cars

Excess amount

A

CHEVROLET MATIZ

€600.00

B

KIA PICANTO

€600.00

B1

NISSAN PIXO

€600.00

BA

FORD FIESTA

€600.00

BB

FORD FIESTA

€600.00

C

NISSAN NOTE

€600.00

CA

FORD FOCUS

€600.00

D

RENAULT FLUENCE

€800.00

D1

VW PASSAT

€800.00

E1

FORD CMAX

€800.00

J

DAIHATSU TERIOS

€800.00

DD

NISSAN QASHQAI

€1000.00

J2

SUZUKI GRAND VITARA

€1000.00

M

OPEL ZAFIRA

€1000.00

M1

RENAULT GRAND SCENIC

€1000.00

 

 

 

  1. THEFT (TW): Covers the rented vehicle against total theft with a deductible amount. For car categories  A,B,B1,BA,BB,C,CA €600, for D,D1,E1,J, €800 and for DD,J2,M,M1, €1000.

 

 

  1. FIRE INSURANCE: Covers the rented vehicle against fire with a deductible amount. 

 

 

  1. REFUELING CHARGES: The vehicle is usually given to the client with a full tank of petrol free of charge. You will not get charged with  a fuel service charge (missing petrol plus €20 service charge fee)  only  if you return the car with the fuel tank as full as when you received it.

Otherwise and as mentioned above, the company has the right to charge for the missing petrol plus €20 service charge fee.

 

  1. 24/7 ROAD ASSISTANCE

 

  1. VEHICLE REPLACEMENT: within 24hours. 24/7 FREE ROAD ASSISTANCE within the territory of CYPRUS and telephone service support.

 

  1. VAT, MUNICIPALITY  TAXES: Included in all rates,  extra services or products

 

  1. ENVIRONMENTAL FEE, REGISTRATION FEE, VLF

 

  1. KILOMETERS:  Unlimited kilometers - Free of charge.

 

 

 B. INSURANCES -PAID ON ARRIVAL

 

FULL DAMAGE (FDW) or SCDW and THEFT: Covers the deductible amount that is applied to the CDW coverage.

 Daily charge: For all car categories (A,B,B1,BA,BB,C,CA,D,D1,E1,J,DD,J2,M,M1) €10 per day-Paid locally.

FDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due infringement of Road Code Circulation. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect.  Police report is mandatory.

 

  1. WHEELS,UNDERSIDE,GLASS(W.U.G) : Covers any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due infringement of Road Code Circulation, €5 per day for all groups- Paid locally

 

 

  1. PERSONAL ACCIDENT (PAI): Covers the passengers of the vehicle(NOT THE DRIVER) of up to €33.540.000, in case of death, body injuries to €33.540.000, total or partial disability. Not covered accidents that did not happen while driving the AutoUnion Car Rental hired car, accidents that happened before or after the rental, personal items stored in the car. The rental car is insured for one person – the named driver. If others are to drive your Autounion hired car, then those people need to be  present and show their driving license when the car is picked up. There will be an additional charge for each driver.  OPTIONAL COVERAGE MIGHT BE OFFERED LOCALLY AT AN ADDITIONAL CHARGE

 

 

C. AFTER HOURS SERVICE AND MEET & GREET -PAID ON ARRIVAL

  1. AFTER HOUR SERVICE IN INTERNATIONAL AIRPORT: 24/7

 

  1. AFTER HOUR SERVICE IN ALL CITY STATION: €20.00 from 20:00pm-07:59am

 

 

 D.DELIVERY TERMS - PAID ON ARRIVAL

  1. HOTELS DELIVERIES & COLLECTIONS:
  • €15 for delivery and €15 for collection (we don't deliver to Nicosia)
  • All deliveries and collections (including hotels)  within the city limits of Limassol are free of charge

 

 

  1. ONE WAY FEE: In case the driver wishes to drop off the vehicle in a different branch charges will apply according to the table below:

 

DROP OFF

Paphos –  Limassol

25

Paphos – Larnaka

40

Paphos – Ay Napa/Protaras

55

Paphos – Nicosia

60

Limassol – Nicosia

40

Limassol – Larnaka

25

Limassol – Ay Napa/Protaras

50

Limassol – Paphos

25

Larnaka – Nicosia

50

Larnaka – Ay Napa/Protaras

30

Larnaka – Paphos

40

Larnaka – Limassol

25

Ay Napa/Protaras – Nicosia

50

 

 

 

 E.EXTRA SERVICES & OPTIONAL EQUIPMENT - PAID ON ARRIVAL

  1. CHILD/BABY SEAT (CS, BS): Daily Charge: €3.00 (max €40) Paid locally
  2. BOOSTER SEAT : Daily Charge: €3.00 (max €30) Paid locally
  3. ADDITIONAL DRIVER (ADD): Daily Charge: €3,00 for all car groups  for any additional driver more than 2 (1st & 2nd driver free of charge)  Paid locally
  4. REDUCTION OF AGE LIMIT (YDS ):

Drivers age 21 – 24 or over 70 are required to pay approximately € 5.00, per day- paid locally. Excess €800.00

  1. GLOBAL POSITION SYSTEM (GPS): Daily Charge: €7.00 per day max €90 per rental

 

  1. CROSS BORDER POLICY: Not available for Cyprus

 

Insurance companies DO NOT offer any cover while you drive to the North part of Cyprus, NOT under the control of the Cyprus Republic. Autounion  is also unable to offer any support there both in case of breakdown or accident.

Driving to the North part of Cyprus is done entirely on your own risk.

Y.Christodoulou & Sons rent a car ltd has the right to claim from the hirer any amount to cover the whole of the damage caused in the Northern part of Cyprus.

FINES, EXPENSES, COSTS AND ADMINISTRATIVE FEES (for all Cyprus):

 You’ll pay all fines, penalties and court costs for parking, traffic, toll and other violations, including storage liens and charges. You will also pay a reasonable administrative fee with respect to any violation of this agreement, such as for repossessing or recovering the car for any reason. You agree we may, in our sole discretion, pay all tickets, citations, fines and penalties on your behalf directly to the appropriate authority and you will pay us for what we paid to the appropriate authority or their designated agents plus a reasonable administrative fee. You agree and acknowledge that we cooperate with all federal, state, municipal and local officials charged with enforcing these infractions to provide any information necessary as they may request or may otherwise be required.

 

 

VEHICLE KEY:

Insurance does not cover any damage or lost of the key. In case of loss or damage of the key the hirer is responsible to pay.

 

 

 

 

 G. DEPOSITS / SERVICE CARS / COMMISSION / CLAIMS / OTHER CHARGES/ TAXES & FEES,

  1. SECURITY DEPOSITS (SD)  In each rental a credit card (VISA, MASTERCARD, DINNERS, and AMEX) is essential. Deposit For car categories A,B,B1,BA,BB,C,CA  €600, for D,D1,E1,J,  €800 and for DD,J2,M,M1,  €1000 plus rental charge. CASH DEPOSITS are accepted! Personal Credit Card, not Card Maestro (e.g.: Electron). Cash /Debit Card cannot be used as guarantee card but can be used for the payment of the rental.

 

  1. ACCIDENT ADMINISTRATION FEE: In case of accident an administration fee of €50 will be charged. This charge applies irrelevantly of liability.

 

  1. LOCATION SURCHARGE FEE: of approx. €20 for rentals commencing through an airport location.

 

  1. VAT: 19%

 

  1. CLAIMS:  Any possible claim should be stated to Y.Christodoulou & Sons Rent a Car ltd the latest in 30 days time after the end of the rental. The full written description of the problem is required.

 

  1. RENTER OBLIGATION: The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Cyprus Road Circulation Code, for purposes opposite to the Cyprus laws, for towing other vehicles, in order to transport heavy objects or baggage, flammable materials, or smelly objects, to be used outside asphalt road network, under the influence of alcohol, narcotic or toxic substances, for transportation via boats or cross border rentals without a prior written authorization of Autounion Car Rental Cyprus. Vehicles returned in bad condition and dirty in the interior will be charged for special cleaning with a minimum cost of €50.

 

  1. TERMS, CONDITIONS & RATES: are subject to change with a written notification at least 5 business days earlier. Exception possible changes of the Cyprus Law or European Union. 

 

  1. CAR TYPES: All car types that are mentioned in catalogues are suggestive models and are subject to change with similar models at the Renter΄s discretion.

 

 

YOUR FEEDBACK

We welcome Your feedback. Please tell us where we are going wrong by contacting us through mail at info@express.com.cy . (We would also like to hear about what we are doing right). All issues raised are managed by an experienced team of company employees to ensure swift resolution. We aim to resolve standard queries (not involving damage or insurance related issues)